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How to Keep Your Drivers Engaged with Uber-like Taxi Dispatch Software?

How to Keep Your Drivers Engaged with Uber-like Taxi Dispatch Software

Undeniably, ride hailing apps and aggregators are the biggest disruptors within services. At times certain solutions are actually more popular than the technology that enabled the solution. This is primarily because of the innovative use of technology.

Disruptions, like Uber and Taxi Dispatch Software have succeeded because an existing solution that met needs of individuals has been taken to an entirely different level of convenience and savings in costs. Disruption needs to meet a special criteria – the solution needs to offer benefits to customers and the business alike. A solution that offers benefits to one side of the equation cannot be considered as disruptive.

Here is a good look at some of the standout features of ride hailing apps and the functionalities that you need to incorporate in your taxi dispatch software. This will help to keep the drivers on the platform, and ensure that service is superior to take on the might of giants and to deal with local competition.

Simplified yet foolproof verification of credentials – The sign in functionality for submission of credentials and logging into the taxi booking software needs to be robust and foolproof. A foolproof system need not necessarily be complex and tedious. The interface for the sign in and authentication need to be simple and swift. The action and processes that validate the login needs to be robust and foolproof.

Status/availability of driver – Taxi Booking Software works on an aggregator model where a large number of registered drivers use the platform to offer services to clients. This makes it necessary for the system and the admin to have visibility of the availability/status of drivers on the network. This will help dispatch of drivers to locations on the basis of availability and proximity to client.

Notifications on ride requests – Drivers need to receive notifications of new bookings and route allotment, which will help drivers to either accept the fare or refuse the fare. These notifications need to work on a real time basis, on every Uber like app and in a manner that is free from all errors. A simple error in correlation is all that it takes for chaos to set into operations.

Fare estimates – Convenience and transparency are the differentiators in a business. The convenience of display of the amount likely to be earned by a driver in an Uber like app, after the application of discounts and the deductions towards the service provider will give the driver an idea of probable earnings from the ride.

Overview of ride to facilitate acceptance or declining of ride – The speed with which the service is offered to clients makes a huge difference in value addition. For instance, the display of vehicles in the area, the booking request and confirmation all happen at high speed. However, for a driver, the need to quickly accept or decline a fare should not actually force the driver to take a decision on the basis of unknown inputs.

The driver needs to receive information from the taxi booking software about the ride, the distance, the destination, the number of passengers, and other special requests. In the absence of this information, the decision will certainly be ill – informed, regardless of the decision.

Updates on booking and destination – A good taxi dispatch software needs to help drivers share information with clients. For instance, updates about the confirmation of the booking, the ETA for pickup, and the approximate time taken for reaching the destination are all important information that a driver needs to be able to share.

While apps that are client facing will also possess similar features, the possibility of a drained cell phone or poor network access during roaming cannot be ruled out. It is hence necessary to facilitate the sharing of updates by the driver.

Overview of rides accepted or cancelled – Drivers need to get to see information at a glance. While rides may have been declined due to some reasons, the review of booking history on an Uber like app will help the driver to understand if the choice was prudent or ill thought off. For instance, the cancellation of rides may have actually resulted in a loss of revenue. The ability to see this information on demand, may actually permit a driver to set revised goals for himself.

Ride hailing apps are at the convergence of multiple technologies and platforms. It is hard to see the success of a ride hailing app without the cloud. Similarly, telematics has permitted companies to roll out solutions that automatically took positions from GPS to locate the driver, the client and other vehicles.

The has combined with AI to help users chart out the shortest possible route, with the app re-routing as desired to avoid traffic snarls. This also permits developers to build solutions that work out the expected fare and actual fare. Additionally payment gateways have made it possible for clients to quickly clear payments digitally, while offering drivers the security of maintaining lesser cash in the vehicle.

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